Frequently Asked Questions
FREQUENTLY ASKED QUESTIONS:
ORDERING
WHERE DO I ENTER THE COUPON CODE?
On your desktop you will enter the coupon code as shown below:
On your smartphone you will enter the coupon code as shown below:
WILL I RECEIVE AN ORDER CONFIRMATION AFTER MY ORDER IS PLACED?
Yes. You will receive a thank you confirmation via email immediately after payment is received. If you haven't received your confirmation within an hour please check your spam folder.
CAN I CANCEL MY ORDER?
If you wish to cancel your order it must be done within 4 hours of your purchase (all cancellations incur a 5% fee as charged by the payment processor and this is non-refundable to us). Cancellations after 4 hours are at our discretion and will incur a 25% restocking fee if approved.
CAN I ADD SOMETHING ELSE TO MY ORDER?
Yes, we are able to add items to orders that have already been submitted. Send us an email letting us know which items you would like to add and we can send you an additional invoice (our system does not store your credit card on file; therefore, extra items will need to be invoiced). We will also be able to combine your shipping costs for you.
IF I AM SENDING A GIFT, WILL AN INVOICE BE INCLUDED?
SHIPPING
WHAT IS THE TYPICAL SHIPPING TIME?
We ship orders Monday-Friday and occasionally Saturdays. Our typical processing time is 1-2 business days. These times may vary based on order size or postal holidays. We always strive to ship out orders as quickly as possible. Expedited (Express Mail) Shipping is available if needed.
CAN I CHANGE MY SHIPPING ADDRESS ONCE THE ORDER HAS BEEN PLACED?
We sure do, we ship to most countries with the exception of the UK and Germany. The customer is responsible for all duties and customs. These vary from country to country. Contact your customs office in regards to duties, customs, taxes, etc. Shipping times vary depending on the country. Our wood nests cannot be shipped to Australia/New Zealand due to their strict postal regulations.
Please note, additional customs fees may apply to international orders. These fees are the responsibility of the customer, not Beautiful Photo Props. Refused packages due to customs and/or taxes fees are not accepted back to us.
HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?
For Domestic Orders:
Once your order leaves our warehouse, it could take anywhere from 1-7 days for domestic shipping depending on which shipping method you choose. We are located in Missouri, so typically, the closer your shipping address is to us, the quicker your package will arrive. We ship via USPS First Class Mail (3-4 business days), USPS Priority (2-3 business days), USPS Express Mail (1-2 business days) and with larger packages we may ship via UPS Ground (1-3 business days).
For International Orders:
Once your order leaves our warehouse, it may take anywhere from 1-10 weeks for your shipment arrive, depending on where you live, your country's custom's policies and/or any postal delays. All International orders are shipped via USPS. The average International Order shipped via First Class international with no postal delays usually arrives within approximately 2-3 weeks.
For International orders the postal service quotes the following as the anticipated delivery time once the package enters their system:
Express International: 3-5 business days to most major markets
Priority Mail International: 6-10 business days to most major markets
First Class International: varies from country to country
Please note, additional customs fees may apply to international orders. These fees are the responsibility of the customer, not Beautiful Photo Props. Refused packages due to customs and/or taxes fees are not accepted back to us.
FedEx and UPS shipping is available upon request.
MY ADDRESS WAS INCORRECT AND NOW MY ORDER IS BEING "RETURNED TO SENDER"
If an item is returned to sender due to an incorrect or undeliverable address, the customer will be responsible for the cost of reshipping the item. If the customer wishes to cancel the order at that time, the total (minus the original shipping costs and a restocking fee) will be refunded.
If a customer wishes to re-ship a returned order, they will be responsible for any reshipment costs.
MY ORDER NEVER ARRIVED...WHAT SHOULD I DO?
Domestic orders: If for some reason your order does not make it please contact us, we will attempt to locate it for you. Please note: If your package tracking shows that the package has been delivered we cannot file an insurance claim or issue a refund.
International orders: If your order has not arrived after 8 weeks please contact us and we will attempt to locate your package through the USPS system by filing a package locator claim. If your package is still not showing delivery after the maximum delivery time has passed (12 weeks) and the postal service has not been able to locate the package then we may (at our discretion, on a case by case basis) resend your order at no additional charge (you will be responsible for paying the postal charges to re-ship).
If tracking shows that your order has arrived in your country and is being held you will be responsible for picking the package up. If you fail to pick up your package and it is returned back to us you will be responsible for re-shipping costs so that we may send your package back out. Refunds cannot be issued if you refuse to pick up your package.
RETURNS
RETURN POLICY
We handle all returns on a case-by-case basis with the ultimate objective of making our customers happy. We stand behind our goods and services and want customers to be satisfied with them. We'll always do our best to take care of customers—our philosophy is to deal with them fairly and reasonably. We have long believed that when we treat our customers fairly, they in turn are fair with us.
*Due to concerns with coronavirus and to ensure our items remain virus free, we are not able to accept any returns at this time if the outer envelope has been opened. Thank you for your understanding.
Do you take everything back?
We'll do our best to take care of you, but from time to time we cannot accommodate a return. Non-returnable items include items on sale, clearance items, used items, change of mind, downloaded media and gift cards.
Is there a time limit?
Yes. Please contact us within 24 hours of receipt with any concerns. If your order is then approved for a return/exchange you will receive a return authorization number and it must be placed in the mail within 3 days, otherwise we can’t offer a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original UNOPENED envelope due to COVID concerns.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at beautifulphotoprops@gmail.com.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
WILL THERE BE A RE-STOCKING FEE?
In some instances there may be a 25% restocking fee to return items from an order. This amount would be deducted from the subtotal minus any coupons you may have used on your order. Please inquire beforehand whether your return request will encounter this charge or not.
I RECEIVED A DAMAGED ITEM...WHAT DO I DO?
Damaged products must be reported within 24 hours of delivery to qualify for a replacement.
Please visit our contact page and be sure to include your order number and a photo of the damaged product.
CAN I USE MORE THAN ONE COUPON/PROMO CODE PER ORDER?
Coupon codes are limited to one code per order. If you choose to place multiple orders using different codes/promotions, your orders may be combined and shipped together by our warehouse. Shipping and handling costs are non-refundable when multiple codes/promotions are used.
CAN I APPLY A CURRENT COUPON TO AN ORDER I'VE ALREADY PLACED?
Unfortunately, we cannot apply a current coupon/promo code to a past order, the system will not allow us to make changes to an order once it has been placed. However, you are welcome to use the coupon on a future order. We hold sales and offer coupons often throughout the year, be sure to subscribe to our newsletter to be among the first to find out when these are available!
MISCELLANEOUS
SIZING
Most items at Beautiful Photo Props are designed to fit average sized newborn babies that are within the first 14 days of life. Most hats measure 12-13 inches with stretch and most headbands have size options up to 2-3 years. We also accept custom orders for larger sizes on items in the shop so if you'd like a larger size please contact us and we'll be happy to set up a special listing for you.
